RETURN POLICY

About the Return

The return policy applies to any purchase made through Tactical-Cat.com ( TAC-CAT ) retail website. We offer a 7 Days Return Policy for factory defective items from the date of arrival at your shipping address.
Depending on the situation may will charger 20% handling fee of the item price would be charged for any returned item. You are responsible for the return shipping costs.

If we shipped you a wrong item / faulty item,
We will resend the correct item / new item,
Returned products must be in brand new condition with all original packaging and manuals.
Missing items can incur up to a 60% restocking fee, or denial for return.

The returned item from you must meet the requirements stated below:

  • You are responsible for shipping charges when they are returning any of the merchandises.
  • Pre-Order products are not refundable in any circumstances.
  • Customized products are not refundable in any circumstances.
  • Bullets ( BBs , Gel ball , Foam dart , Airgun Pellet , Paintball ) , Battery , Gas , Original parts products are not refundable and replacement in any circumstances.
  • All returns, for any reason, must be packaged with instruction booklets and all other supplied accessories when it was first delivered to you.
  • Items are regular price items sales. Return and refund policy are not applied on discounted items.

How to Return

Before you return your items, you must contact us and receive a Return Merchandise Authorization Number ( RMA ). Any returns sent without a RMA number will not be accepted by Tactical-Cat ( TAC-CAT ). 
Please include the following information when returning an item:

  • The RMA number requested from our Customer Service.
  • A copy of your original invoice with the RMA number (inside the shipping box).
  • A note stating the reason of the return.

 

! Refunds

The refund must meet the requirements stated our Return Policy. 

Once we receive your item(s), a refund will be processed. 
The way your refund is processed depends on your original payment method. Customized products are not refundable and not exchangeable in any circumstances. As long as importing airsoft is legal in your country, we have money back guarantee to make sure you receive your order. A 20% handling fee of the item price maybe will charged for ANY returned item.
For more information about this issue, please contact us.

! Refunds

As long as importing airsoft is legal in your country, 
and the refund must meet the requirements stated our Return Policy,
your order will be able for refund.

Once we receive your item(s), 
a refund will be processed.

The way your refund is processed depends on your original payment method. 
Customized products are not refundable and not exchangeable in any circumstances. 

A 20% handling fee of the item price maybe will charged for ANY returned item.



Changes and cancellations

You can cancel your order by sending email to us. However, order cannot be canceled while it is being prepared or once it is shipped. If you are unable to cancel item(s) and need to make a return, please review the Returns & Refunds. In any cases of cancellation, a 20% handling fee of the total item prices would be charged. Shipping cost will not be refunded if the order is shipped.


Policy may be updated any time at their discretion without notice.